Data Center Management Services
Focus on Innovation, Improve Agility, Increase Efficiency
200+ Data Centers

Visibility through DC Portal

Unique DC Management-as-a-Service option
PEOPLE
Industry leading team with deep experience
50,000 professionals across the globe

2,500+ Cloud
architects,
practitioners &
engineers

2,000+ security Specialists, Architects and Engineers

20+ delivery centers
PROCESS
Vast application support experience supporting
Vast application support
experience supporting

Global standards
(ISO90001, ITIL, Six
Sigma and ISO 27001)

Established
frameworks for Data
Center Implementation
& Transformation

25+ years PMO
expertise
TECHNOLOGY
Proprietary tools &
expertise
Proprietary tools &
expertise

Automation tool suite
DC Portal, Cloud
Management Platform
(CMP) and M2Cloud

Third party tools and partnerships
GLOBAL PRESENCE
Large network of physical assets
10 NTT DATA
enterprise data
centers

200+ global data centers owned & managed by NTT group

Partnerships with
co-location & hosting
providers
Data Center Locations
MANAGED HOSTING
Rack & stack provision

Network services

Power & cooling management
Cabling services

Hardware &
software
(incl. OS) support

24 X 7 support
(smart hands &
monitoring)
Critical facilities
site management

Security services
(physical &
logical)

Vendor / partner
management
CO-LOCATION
MANAGEMENT
Rack & stack provision

Cabling services

Hardware &
software
(incl. OS) support

24 X 7 support
(smart hands &
monitoring)
DATA CENTER MANAGEMENT
AS-A-SERVICE
Low touch
(Basic)

Middle of the road
(Intermediate)

All in
(Advanced)
DAY-TO-DAY
OPERATIONS
NEW HARDWARE
DEPLOYMENT
PRODUCTION
STABILITY
Day-to-day
Operations
Data Center
Manager
Electrical Lead
Shift Technician
Mechanical Lead
DATA CENTER
MANAGER
ELECTRICAL LEAD
SHIFT TECHNICIAN
MECHANICAL LEAD
New Hardware
Deployment
Raise a Request
Shipping & Receiving
Server
Installation & QA
Decommission
the Asset
RAISE A REQUEST
SHIPPING & RECEIVING
SERVER
INSTALLATION & QA
DECOMMISSION
THE ASSET
Production
Stability
Amber Light
Tours
Power Monitoring
QA Audits
Manage Spare
Parts & Consumables
AMBER LIGHT
TOURS
POWER MONITORING
QA AUDITS
MANAGE SPARE PARTS
& CONSUMABLES
DAILY SITE OPERATIONS
MANAGEMENT
Physical Plant Operations

Raised Floor Operations

DCIM Tooling (DC Portal)

Smart Hands, Troubleshooting &
Hardware Repair

Device and Cabling
M/A/C

Media Management & Data Destruction
MAINTENANCE STRATEGY
& EXECUTION
Facilities Management Outsourcing

Expansions, Retrofits,
New Builds

Mechanical/Electrical Evaluations

Vendor Management
DC WHITE SPACE
PLANNING
Inventory & Parts Management

Capacity Management, Reporting & Forecasting

Raised Floor DC Management

Rack Elevation & Cabling Diagrams
CONSULTING &
ADVISORY
Data Center Consulting/
Best Practices

Data Center Assessments

Data Center Facility design & Engineering